Customer Service

• We deliver to within 40 mile radius of our location
• 24 hour emergency service
• Evaluation of client for specialized products.
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• Respiratory health education to seniors in assisted living centers
• Labor to build or assemble and test sophisticated mobility equipment
• Provide oxygen conserving devices for client's ease of portability of O2
• Accepting assignment (accepting a lesser payment rate than what is possible)
• Insurance Specialists on staff for questions